About Us - Boating 4x4 Camping

Boating 4x4 Camping is an online store specialising in boating accessories, 4x4 accessories, camping equipment, fishing tackle and caravan accessories. We have access to a huge range of products and simply can't publish them all online so if you can't find the item you are looking for, tell us about it. We'll reply with availability and a competitive price.

Where are we ?

Boating 4x4 Camping is an Australian owned business operating from Bargara, (Bundaberg region) QLD.

Product Offer

We offer a wide range of products, some products are in stock, some are ordered as required and others are sent to you direct from our suppliers. Because of this and the fact that we use a variety of different freight methods including Australia Post and couriers, we can't give you an exact delivery date but we can tell you that most items are received within 1 to 5 working days from payment clearance. Payment clearance usually takes about 24 hours but can take up to 48 hours.

Our Aim

As outdoor enthusiasts ourselves we understand your needs. We use the products we sell when we go camping, fishing and four wheel driving. Our aim is to provide quality parts and accessories together with value for money and a customer focused approach that will exceed your expectations!

Can't Find It ?

We have access to a huge range of accessories and we just can't list every item online so if you can't find the item you are looking for please send us an email with the item details and the post code where you want it delivered, we will reply with a competitive price and availability.

Products

We stock some items, some will be ordered in as required and some will be shipped directly from our supplier. We do monitor our suppliers stock frequently but due to the amount of suppliers we use, we may on rare occasions miss that a product is out of stock or has been deleted from the range. For this reason we can not guarantee that product is always available. In the event you order and pay for a product that is out of stock or deleted we will advise you ASAP and offer an alternate product and its correct price or refund your money.

Product Suggestions

We are always seeking to improve and extend our product range. If you have any suggestions or ideas, or are a supplier of quality products that we might sell, please send us your suggestions. We will look into how we might be able to work together.

Payments

We accept Visa and MasterCard through the Paymate secure website or you can pay via direct deposit or money order. You can also phone, fax or email your order and credit card details. If you wish to pay via direct deposit or money order, simply list the items you wish to purchase in an email to us, we will then reply with the purchase total and our direct deposit details. Please be aware that your goods will not be shipped until your payment has cleared. Different payment methods will have different clearance times. Credit card payments usually take 24 hours to clear but can take up to 48 hours, direct deposit usually takes 48 hours but some banks can take up to 5 days and money orders if sent via express post will be received overnight and cleared straight away. Please consider these time frames when deciding which payment method t use.

Delivery

We do not have a public warehouse so you can not pick up your items, we deliver them to your nominated address. We use a variety of different delivery methods including Australia Post and couriers, because of this we can't give you an exact delivery date but we can tell you that most items are received within 1 to 5 work days of payment clearance. Payment clearance usually takes 24 hours but can take up to 48 hours.

Important - Please Read: Couriers are a necessary evil in our business, unfortunately they don't care for you or your order as much as we do, so we ask the following of you: When you receive your order please inspect it thoroughly before signing for it and please do not give authority to leave goods without signature. Once you give authority or sign for the goods you are agreeing that they are received in good condition and we are unable to make a claim against them. Please check the delivery and if there is any damage to the item or even just the box, please make sure it is noted on the couriers docket, then email us ASAP.

Returns & Refunds

Ensuring that our customers are 100% satisfied is of the utmost importance to us. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the products are returned to us in a saleable condition within 7 days of the date it was delivered.

Making a Return

All returns for refund must be approved before sending item. To return your item you can do so through Australia Post. Simply place the returning item in an envelope, satchel or box suitable for mail with a short note and post to.

Boating 4x4 Camping
P.O Box 8270
QLD 4670

Refunds

Boating 4x4 Camping process your refund via the same method you used to pay.

The amount refunded will depend on the reason for the return. If you have received:

a faulty product or the wrong product, we will be happy to refund both the product and delivery costs or simply exchange the item.
a product that you no longer wish to purchase, only the product cost can be refunded minus a 10% restocking fee.
a damaged product it can not be replaced or credited if you have signed for the product without noting the damage.

PLEASE CHECK YOUR DELIVERY THOROUGHLY BEFORE SIGNING FOR IT, IF IT IS DAMAGED MAKE SURE THE DAMAGE IS NOTED ON THE COURIERS PAPERWORK PRIOR TO SIGNING AND DO NOT GIVE THEM AUTHORITY TO LEAVE WITHOUT SIGNATURE, THIS MEANS YOU ACCEPT THE CONDITION IT IS IN.

Exchanges

All exchanges must be approved prior to sending the item.

Respect for Privacy

Any personal information that you submit will be used simply to process your orders. We may email you on occassions with product or website information that we feel you may be interested in, you can unsubscribe from these emails at any time by simply sending us a blank email with unsubscribe in the subject line. You can also choose to receive information via our newsletter, notifying you of important changes to our site or offering you special promotions.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.

We welcome contact from our customers and have a policy of responding to any inquiry within 48 hours. We will also track down products for you if we don't already carry them so please do not hesitate to contact us. Drop us an email any time with any questions at all, even just to tell us about your adventures. We love what we do and love to hear from you. If we really love your story we may even publish it on the website.

Take a look around and please enjoy your stay on our website.